Refund policy
Return & Refund Policy – Mystic Roots Apothecary
Thank you for supporting Mystic Roots Apothecary. Each product we offer is handcrafted with care, intention, and energetic purpose. To preserve the integrity of our offerings, we ask that you please review our return and refund policy below:
🌿 All Sales Are Final Due to the ritual nature of our candles, bath soaks, herbs, and spiritual tools, all sales are final. This ensures that each item maintains its sacred energy and has not been handled or used by others.
📦 Damaged or Incorrect Items If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery. We kindly ask that you provide:
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A clear description of the issue
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Photos of the damaged item(s) and packaging
Once reviewed, we may offer a replacement or store credit, depending on the situation.
🌱 Live Plants We do not accept returns on live plants due to their delicate and perishable nature. That said, we take great care in packaging. If your plant arrives damaged, please contact us with photos within 48 hours of delivery and we’ll work with you to find a resolution.
🔮 Custom Orders & Consultations Custom candles, herbal blends, spellwork, and consultations are created specifically for your needs. As a result, custom orders and services are non-refundable. If there was an error on our part, we will do our best to make it right.
✨ Summary:
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All sales are final.
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Contact us within 7 days of delivery for damaged or incorrect items.
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No returns on live plants or custom-made items.
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We may offer store credit or replacements at our discretion.
If you have any questions or concerns, please reach out to us at saphrin.mystic.roots.apothecary@gmail.com. We’re always happy to help ensure your magical experience is a good one.
Thank you for being part of the Mystic Roots family. 🌿