Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here you’ll find answers to common questions about Mystic Roots Apothecary. If you don’t see your question here, feel free to reach out through our Contact Us page.
🛍 Ordering & Shipping
📦 Where do you ship?
We currently ship within the United States. Some live plants may be restricted in certain states due to agricultural regulations.
📅 How long does shipping take?
Orders typically ship within 3-5 business days. Delivery time depends on the shipping method selected at checkout.
🚚 Do you offer local pickup?
Yes! If you’re located near Caddo Mills, TX, you can select Local Pickup at checkout. We’ll email you when your order is ready.
💰 What are the shipping costs?
Shipping rates vary based on order weight and location. You’ll see the exact cost at checkout. We offer free shipping on orders over $50!
🌿 Product Information
✨ Are your herbs organic?
Yes! All herbs are organically grown in our home greenhouse with no pesticides or harmful chemicals.
🔮 How should I store my herbs?
To maintain freshness, store dried herbs in a cool, dark place in an airtight container. Avoid exposure to moisture or direct sunlight.
🕯 Can I customize a ritual kit?
Absolutely! We love creating personalized ritual kits. Send us a message through our Contact Us page, and we’ll work with you to craft the perfect set.
📜 Do you provide instructions with your products?
Yes! Many of our items, like spell kits and herbal blends, come with instructions or suggested uses. If you have any questions, let us know!
🔮 Payments & Returns
💳 What payment methods do you accept?
We accept credit/debit cards, PayPal, and Shop Pay through our secure checkout.
🔄 What is your return policy?
Due to the nature of our products, all sales are final for herbs, oils, and ritual tools. If your order arrives damaged, please contact us within 48 hours for a replacement or store credit.
📧 Can I cancel or modify my order?
If you need to make changes, please contact us within 24 hours of placing your order. Once an order has shipped, we cannot make modifications.